The RMA process is as follows;
In order to achieve a fast and consistent way of handling Defective returns, Hanaro applies the so called RMA (Returns Material Authorization) procedure. The RMA procedure is part of the total quality program within Hanaro, which has been set up to improve our customer service.
RMA therefore is a structural process that decreases the turn around time of service handling activities. This means that we, in order to speed up the repair handling, will supply strict rules regarding the issuing and shipment of RMA’s. These rules are supplied at the time an RMA is requested at our RMA department. By following the procedure your RMA will be handled accordingly.
The RMA service is mainly provided to distributors, system builders and wholesalers. Most of them act in a professional way when it comes up to customer service. These professionals are aware of RMA procedures. End users of Samsung Optical Disk Drives should contact their vendor/distributor in case the drive is defective and requires repair and replacement.
RMA therefore is a structural process that decreases the turn around time of service handling activities. This means that we, in order to speed up the repair handling, will supply strict rules regarding the issuing and shipment of RMA’s. These rules are supplied at the time an RMA is requested at our RMA department. By following the procedure your RMA will be handled accordingly.
The RMA service is mainly provided to distributors, system builders and wholesalers. Most of them act in a professional way when it comes up to customer service. These professionals are aware of RMA procedures. End users of Samsung Optical Disk Drives should contact their vendor/distributor in case the drive is defective and requires repair and replacement.
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