Several years of experience make this call center a typical helpdesk of its own, able to perform technical support in a multilingual environment.
This experience makes that our customers feel at home when they contact us.
The Hanaro helpdesk supports end-users that encountered problems with their hardware products and those who simply have a question about the supported products. No matter what kind of product related question is being asked, we are glad to support the end user.
For your information, we supply end to end service throughout Europe in a consistent way, situated centrally in the EU.
Our agents are well trained to handle all kinds of questions and complaints in order to supply optimal service. A ‘taylor made’ training guides the agents quickly to a selfsupporting level, ready to deal with customer service. Supporting tools and materials are being used to retrieve our main goal; Customer satisfaction.
This customer satisfaction is measured in many ways, but the most important and valuated measurement is our customer’s respond to the service.
This experience makes that our customers feel at home when they contact us.
The Hanaro helpdesk supports end-users that encountered problems with their hardware products and those who simply have a question about the supported products. No matter what kind of product related question is being asked, we are glad to support the end user.
For your information, we supply end to end service throughout Europe in a consistent way, situated centrally in the EU.
Our agents are well trained to handle all kinds of questions and complaints in order to supply optimal service. A ‘taylor made’ training guides the agents quickly to a selfsupporting level, ready to deal with customer service. Supporting tools and materials are being used to retrieve our main goal; Customer satisfaction.
This customer satisfaction is measured in many ways, but the most important and valuated measurement is our customer’s respond to the service.
We support the English, French, German, Spanish, Italian and the Dutch language.
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